Project Brief

Tirios is a property management company that aimed to build an inclusive housing platform with customer service at its center. For this endeavor, they made the decision to partner with Adtech in order to build a property management platform that would make it easy for their customers to streamline maintenance requests and make onboarding of new properties a seamless experience. Adtech was able to achieve this feat by using Artificial Intelligence and Computer Vision models to create an intuitive property management app that could manage maintenance requests seamlessly. The app was able to do this by ensuring that all maintenance repairs were covered by a price match and backed by a satisfaction guarantee. Built-in KYC checks prevent rental scams and offer a secure payment solution without any transaction fees for landlords or tenants. Furthermore, SMS integration enabled landlords to seamlessly onboard their properties and connect with potential tenants in record time

Problem Area

  • Payment Integration
  • Image Detection and Rendering
  • Chatbot Customization

Facilities

  • Lead calls with various payment solutions to integrate the best option as per the requirement with faster settlement ratio.
  • Provided an efficient solution on AWS for image processing at lower costs making it a deal breaker.
  • Provided a custom chatbot tool to facilitate major features like property verification and ID verification.

The situation

Challenges faced

The requirements provided by the client were subjected to a great number of changes and this pushed us to rethink the designs we had initially created for the organization. We also had to implement major changes in areas such chatbot integration, and property validation service, resulting in us re-doing the user stories from scratch. Also, we had to face several issues with the payment facilitator known as Stripes which midway became painful as the money settlement ratio took a ton of time. Furthermore,help from the payment support team was very minimal leading to unprecedented delays in the app development process.

The situation

Our approach

For overcoming the frequent design/user-story changes, we followed the scrum model where we could discuss the requirements and challenges on an agile basis. Once the requirements were finalized, we started development in two streams, one being the Mobile app and other being the API development For overcoming the frequent design/user-story changes, we followed the scrum model where we could discuss the requirements and challenges on an agile basis. Once the requirements were finalized, we started development in two streams, one being the Mobile app and other being the API development For the chatbot feature, we made use of the IBM Watson chatbot because it was an IBM product and offered a level of customization which is unseen in other chatbots. For the payment facilitator, we proposed switching to a platform known as Parex which had a sterling reputation for ensuring that payment made to the realtor was reflected in his bank account in record time. The client agreed to this change after we pointed out the disadvantages with the previous payment provider i.e., the money will only be reflected in the realtor’s account after weeks and not days.

Results

We always tried to provide a low-cost solution for the client’s requirements without compromising on the tech stack, maintaining the balance between both and hence any solution we gave was accepted positively by the client. In terms of benefits and productivity, we could summarize as below- • Bridged the gap between the realtors and the customers wanting to rent out their property • The platform increased trust among the realtors as the digital verification feature of the app ensured a legit customer base and eliminated the problems surrounding fake listings • App facilitated smoother payments and faster filing of returns • Provided seamless customer experience and eliminated all hiccups pertaining to communication between landlord, realtor and tenants

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